Healthcare
Customer Assistant
Healthcare
Customer Assistant
About
Summary
Our conversational AI assistant, Castor, improved customer service for an aesthetics clinic, significantly increasing appointment bookings and boosting client satisfaction.
Client Background
The client operates in the healthcare industry, specifically within an aesthetics clinic. They are a small clinic specialising in cosmetic procedures.
Problem Statement
The clinic needed to enhance customer service and streamline appointment bookings to handle increasing demand. The existing system was manual, leading to delays and inefficiencies in managing client queries and appointments.
Approach and Solution
We implemented Castor, our conversational AI assistant, to manage customer queries and appointment bookings through a WhatsApp chat interface. Castor provided real-time responses and personalised recommendations to clients, making it easy for them to book appointments, inquire about procedures, and get answers to their questions. The use of WhatsApp made the interaction convenient and familiar for clients, enhancing their overall experience.
Value Delivered
The clinic saw a significant increase in appointment bookings and a boost in client satisfaction. The AI assistant improved service efficiency, allowing staff to focus on in-person consultations and high-value tasks. Clients appreciated the convenience and speed of using WhatsApp to interact with the clinic, leading to positive feedback and higher satisfaction rates.
• Increased bookings - The clinic saw a significant rise in appointment bookings.
• Improved client satisfaction - Clients appreciated the convenience and speed of using WhatsApp for their needs.
• Enhanced efficiency - The AI assistant improved service efficiency, allowing staff to focus on high-value tasks.
• Positive feedback - Clients provided positive feedback, highlighting the improved experience.
About
Summary
Our conversational AI assistant, Castor, improved customer service for an aesthetics clinic, significantly increasing appointment bookings and boosting client satisfaction.
Client Background
The client operates in the healthcare industry, specifically within an aesthetics clinic. They are a small clinic specialising in cosmetic procedures.
Problem Statement
The clinic needed to enhance customer service and streamline appointment bookings to handle increasing demand. The existing system was manual, leading to delays and inefficiencies in managing client queries and appointments.
Approach and Solution
We implemented Castor, our conversational AI assistant, to manage customer queries and appointment bookings through a WhatsApp chat interface. Castor provided real-time responses and personalised recommendations to clients, making it easy for them to book appointments, inquire about procedures, and get answers to their questions. The use of WhatsApp made the interaction convenient and familiar for clients, enhancing their overall experience.
Value Delivered
The clinic saw a significant increase in appointment bookings and a boost in client satisfaction. The AI assistant improved service efficiency, allowing staff to focus on in-person consultations and high-value tasks. Clients appreciated the convenience and speed of using WhatsApp to interact with the clinic, leading to positive feedback and higher satisfaction rates.
• Increased bookings - The clinic saw a significant rise in appointment bookings.
• Improved client satisfaction - Clients appreciated the convenience and speed of using WhatsApp for their needs.
• Enhanced efficiency - The AI assistant improved service efficiency, allowing staff to focus on high-value tasks.
• Positive feedback - Clients provided positive feedback, highlighting the improved experience.
