Hospitality
AI Concierge
Hospitality
AI Concierge
About
Summary
Our AI concierge solution, Castor, enhanced guest experiences at a boutique hotel, significantly increasing guest satisfaction and boosting repeat bookings.
Client Background
The client operates in the hospitality industry. They are a boutique hotel known for providing personalised services.
Problem Statement
The hotel needed to improve guest interactions and streamline service delivery to enhance overall guest satisfaction and loyalty. The existing system was manual and lacked the personal touch that guests expected.
Approach and Solution
We deployed Castor, our conversational AI solution, to provide real-time, personalised assistance to guests. Castor allowed guests to ask for information about the hotel, inquire about restaurant options, order room service, and request items from housekeeping through a personalised chat via WhatsApp. This integration provided a seamless and interactive user experience, making it easy and convenient for guests to get what they needed quickly and efficiently.
Value Delivered
The AI concierge solution significantly increased guest satisfaction scores and boosted repeat bookings. Guests praised the seamless and personalised service, noting the convenience of using WhatsApp to interact with the hotel. The personalised chat experience allowed for efficient service delivery, freeing up staff to focus on high-value tasks and enhancing the overall guest experience. The hotel’s reputation improved as guests left positive reviews, highlighting the innovative use of technology to enhance their stay.
• Increased guest satisfaction - Guests appreciated the seamless and personalised service.
• Boosted repeat bookings - The improved guest experience led to more repeat stays.
• Enhanced efficiency - Staff could focus on high-value tasks, improving overall service.
• Positive reviews - The hotel’s reputation improved with guests highlighting the innovative use of technology.
About
Summary
Our AI concierge solution, Castor, enhanced guest experiences at a boutique hotel, significantly increasing guest satisfaction and boosting repeat bookings.
Client Background
The client operates in the hospitality industry. They are a boutique hotel known for providing personalised services.
Problem Statement
The hotel needed to improve guest interactions and streamline service delivery to enhance overall guest satisfaction and loyalty. The existing system was manual and lacked the personal touch that guests expected.
Approach and Solution
We deployed Castor, our conversational AI solution, to provide real-time, personalised assistance to guests. Castor allowed guests to ask for information about the hotel, inquire about restaurant options, order room service, and request items from housekeeping through a personalised chat via WhatsApp. This integration provided a seamless and interactive user experience, making it easy and convenient for guests to get what they needed quickly and efficiently.
Value Delivered
The AI concierge solution significantly increased guest satisfaction scores and boosted repeat bookings. Guests praised the seamless and personalised service, noting the convenience of using WhatsApp to interact with the hotel. The personalised chat experience allowed for efficient service delivery, freeing up staff to focus on high-value tasks and enhancing the overall guest experience. The hotel’s reputation improved as guests left positive reviews, highlighting the innovative use of technology to enhance their stay.
• Increased guest satisfaction - Guests appreciated the seamless and personalised service.
• Boosted repeat bookings - The improved guest experience led to more repeat stays.
• Enhanced efficiency - Staff could focus on high-value tasks, improving overall service.
• Positive reviews - The hotel’s reputation improved with guests highlighting the innovative use of technology.
